Without soliciting any response or by way of any official survey , its often heartening to get an endorsement out of the blue from a Guest or patron .
While recently sitting and having a chat in the bar with a few guests at Riversway Guest House , a patron made a comment along these lines.
"I do not consider any other accommodation options and I am drawn back to Riversway because I know it and have the feeling of returning Home when staying here. "
This made me wonder what Guest Houses appeal may be to patrons , and quite frankly what keeps them returning , regardless of a bewildering and fast increasing array of accommodation choices in a city Like East London.
It must logically have something to do with the physical provision of good quality surroundings , clean rooms , good food , convenience etc. , but then many facilities offer these , and even boast grading and star ratings to try and provide some assurance to future patrons of such amenities.
However there is a genuine underlying reason I think those guest houses who have been , successful for years like Riversway Guest House www.riversway.co.za , and that is the genuine relationship built between guests and those that greet and attend to the guests from arrival until departure.
This relationship is valued in many industries , and often emulated by larger accommodation providers by way of client relationship management software systems that mail , and contact you regularly , don't forget your birthday etc.
However no system can replace a genuine caring owner who feels for the well-being of their patrons as if it were that of their own family , and no software or system can replicate such a genuine care for ones guests.
Seeing many of these relationships through from start to end , often due to retirement , I am left with one conclusion .
If you planning on running or opening a guest house there is little in the way of investment that will match the genuine care and commitment to your guests that is shown by a facility like Riversway Guest House . No grading , interior decorating , discounts or such will bring people back like a true and genuine commitment to your guests well being from beginning to end.
See you in East London at Riversway on your next visit www.riversway.co.za
While recently sitting and having a chat in the bar with a few guests at Riversway Guest House , a patron made a comment along these lines.
"I do not consider any other accommodation options and I am drawn back to Riversway because I know it and have the feeling of returning Home when staying here. "
This made me wonder what Guest Houses appeal may be to patrons , and quite frankly what keeps them returning , regardless of a bewildering and fast increasing array of accommodation choices in a city Like East London.
It must logically have something to do with the physical provision of good quality surroundings , clean rooms , good food , convenience etc. , but then many facilities offer these , and even boast grading and star ratings to try and provide some assurance to future patrons of such amenities.
However there is a genuine underlying reason I think those guest houses who have been , successful for years like Riversway Guest House www.riversway.co.za , and that is the genuine relationship built between guests and those that greet and attend to the guests from arrival until departure.
This relationship is valued in many industries , and often emulated by larger accommodation providers by way of client relationship management software systems that mail , and contact you regularly , don't forget your birthday etc.
However no system can replace a genuine caring owner who feels for the well-being of their patrons as if it were that of their own family , and no software or system can replicate such a genuine care for ones guests.
Seeing many of these relationships through from start to end , often due to retirement , I am left with one conclusion .
If you planning on running or opening a guest house there is little in the way of investment that will match the genuine care and commitment to your guests that is shown by a facility like Riversway Guest House . No grading , interior decorating , discounts or such will bring people back like a true and genuine commitment to your guests well being from beginning to end.
See you in East London at Riversway on your next visit www.riversway.co.za
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