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Thursday, 12 March 2015

Riversway weeknight dinners are a hit with travelers to East London

Many of our patrons at Riversway Guest House www.riversway.co.za say that the meals Dean our resident cook prepares are unrivaled.

Deans passion for food is clear and the thought that goes into his scrumptious meals insures that our patrons will have a new surprise each night of the week.

Its probably easy to offer meals at any Guest house , and set meals are no big deal to prepare , however reinventing favorites and improving on winner meals each tie takes a passion for food often only experienced in a good restaurant.

Often challenged by a guest , for example a long standing guest challenged Dean to improve on a traditional Trinchado Portugese steak dish he had in an authentic Portugese restaurant. Needless to say it was a conversation piece for a number of attempts , until the patron conceded that Dean had hit it spot on and now calls ahead to order trinchado   before each alternative visit .

Then there are the all time favorites of many like , Durban curry , Bunny Chows , Roasts , Steak chips and salad, Chicken Korma , group braais with homemade breads and many more favorites of our well catered for patrons , from easy going to very fussy , all are pleased after a meal at Riversway. 

So yes there are many Guest Houses that offer Dinners , but few match the passion and skill Dean shows in the kitchen at Riversway Guest House . 

On your next visit for business or leisure , order a dinner ( served Monday to Thursday ) and come see whats cooking at Riversway Guest House. www.riversway.co.za







  Some examples of what to expect from Dean above mouth watering stuff , fresh each weeknight , Mon to Thurs 

Wednesday, 11 March 2015

Exploring the feelings that may bring Guests back to stay again at a Guest House

Without soliciting any response or by way of any official survey , its often heartening to get an endorsement out of the blue  from a Guest or patron .

While recently sitting and having a chat in the bar with a few guests at Riversway Guest House , a patron made a comment along these lines.

"I do not consider any other accommodation options and I am drawn back to Riversway because I know it and have the feeling of returning Home when staying here. "

This made me wonder what Guest Houses appeal may be to patrons , and quite frankly what keeps them returning , regardless of a bewildering and fast increasing array of accommodation choices in a city Like East London.

It must logically  have something to do with the physical provision of good quality surroundings , clean rooms , good food , convenience etc. , but then many facilities offer these , and even boast grading and star ratings to try and provide some assurance to future patrons of such amenities.

However there is a genuine underlying reason I think those guest houses who have been  , successful for years like Riversway Guest House www.riversway.co.za , and that is the genuine relationship built between guests and those that greet and attend to the guests from arrival until departure.

This relationship is valued in many industries , and often emulated by  larger accommodation providers by way of client relationship management software systems that mail , and contact you regularly , don't forget your birthday etc.
However no system can  replace a genuine caring owner who feels for the well-being of their patrons as if it were that of their own family , and no software or system can replicate such a genuine care for ones guests.

Seeing many of these relationships through from start to end , often due to retirement , I am left with one conclusion .
If you planning on running or opening a guest house there is little in the way of investment that will match the genuine care and commitment to your guests that is shown by a facility like Riversway Guest House . No grading , interior decorating , discounts or such will bring people back like a true and genuine commitment to your guests well being from beginning to end.

See you in East London at Riversway on your next visit www.riversway.co.za